Our Policy

Please read our updated policy for the 2024-2025 school year before placing an order.

Placing Orders

Order must be submitted online, by email, or on the phone.

Our customer service team is available to take orders Monday-Thursday 7:30 - 3:00 and Friday 7:30 - 2:30. We do not accept orders by voicemail.

We recommend placing orders at a minimum of 7 days in advance in order to guarantee your intended delivery date

Orders for Monday delivery must be placed by the previous Monday at 12 pm* at the absolute latest (*pending availability)

Delivery Schedule

We offer daily delivery to most places across the GTA, and delivery once per week to areas outside of the GTA (Guelph, Georgetown, Burlington, Courtice, Keswick, Newmarket, etc.) For more information, please call us at (416) 291 - 4447.

Orders are delivered from 7:00 am - 3:30 pm daily.

Receiving & Paying For Your Order

Drivers are NOT responsible for putting away perishable items. It is the customer's responsibility to anticipate the order, and ensure all items are put away correctly. ONLY if time permits in the driver's schedule, and there is room in your designated fridge will our drivers put items away on your behalf. It is not a requirement of their duties. If they cannot put items away, we will make sure they notify someone at the school.

We request that you do not issue cheques before receiving your order in the event of a supply issue, or a mis-picked item.

Cheques can be given to the driver, or sent by mail.

Missing Items & Returns

Healthy Selections offers a 24 hour grace period. During this time, any issues with the order (ex: short dated items, missing items, mis-picked items) must be reported to our order desk.

After this point, we will be unable to issue credits, or adjust invoices.

Please do not dispose of any items before contacting us first. In some cases, photos may be necessary in order to issue a credit